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If you need technical support for Envizen Digital products, please follow the instruction below.
1. Find the product you need to assistant with by the link: http://envizendigital.com/index.php/products
2. Refer to the download section for User Manual, Upgrade tool and Guide to support your need.

                                                                                                                                                                                          

How to Download the Google Play Store Icon?

To Download the Google Play Store Icon, please do the following:

1.      Select “Settings” from the Home Screen

2.      Select: “Display”

3.      Uncheck “Hidden Google Application”

Click on the multiple dots in the upper right hand portion of your screen to see all your applications.

The Google Play store will appear. You may “Drag and Drop” the icon to your Home screen if you desire.

How long does it take to charge a built-in battery?

It depends on the power level of the battery. For an uncharged or totally drained battery, it may take up to 4-6 hours.

Why can't I play some video file/clip on my Digital Photo Frame?

First of all, please check the user manual or contact manucturer to see if your Digital Photo Frame has the feature of playing video files. Secondly, there is no digital photo frame can support all the video formats, please check the product's specification sheet for the list of video format supported.

What is JPG?

JPEG (Joint Photographic Experts Group) - a graphic image created by choosing from a range of compression qualities (actually, from one of a suite of compression algorithm). When you create a JPEG or convert an image from another format to a JPEG, you are asked to specify the quality of image you want. Since the highest quality results in the largest file, you can make a trade-off between image quality and file size. Formally, the JPEG file format is ISO standard 10918. The JPEG scheme includes 29 distinct coding processes although a JPEG implementor may not use them all. JPEG is an acronym for Joint Photographic Experts Group, the committee that established the baseline algorithms.

What is Pixel?

Pixel (short for "picture element") - the basic unit of programmable color on a computer display or in a computer image. Think of it as a logical - rather than a physical - unit. The physical size of a pixel depends on how you've set the resolution for the display screen. If you've set the display to its maximum resolution, the physical size of a pixel will equal the physical size of the dot pitch (let's just call it the dot size) of the display. If, however, you've set the resolution to something less than the maximum resolution, a pixel will be larger than the physical size of the screen's dot (that is, a pixel will use more than one dot). The specific color that a pixel describes is some blend of three components of the color spectrum - RGB. Up to three bytes of data are allocated for specifying a pixel's color, one byte for each color. A true color or 24-bit color system uses all three bytes. However, some color display systems use only eight-bits (which provides up to 256 different colors).

What is Resolution?

Resolution - the number of pixels (individual points of color) contained on a display monitor, expressed in terms of the number of pixels on the horizontal axis and the number on the vertical axis. The sharpness of the image on a display depends on the resolution and the size of the monitor. The same pixel resolution will be sharper on a smaller monitor and gradually lose sharpness on larger monitors because the same number of pixels are being spread out over a larger number of inches. A given computer display system will have a maximum resolution that depends on its physical ability to focus light (in which case the physical dot size - the dot pitch - matches the pixel size) and usually several lesser resolutions. For example, a display system that supports a maximum resolution of 1280 by 1023 pixels may also support 1024 by 768, 800 by 600, and 640 by 480 resolutions. Note that on a given size monitor, the maximum resolution may offer a sharper image but be spread across a space too small to read well.

What memory cards does a Digital Photo Frame support?

It may supports up to 8 memory cards: SD - secure digital card MMC - multimedia card SM - smartmedia MS - memory stick MSP - memory stick Pro Microdrive xD CF - compact flash card.

What are the differences between Digital Photo Frames besides Sizes?

There are many different functions in addition to size: Programmable Slide Show Remote Control Calendar, Alarm, Clock, etc. Play Video & Music Wi-Fi"or Blue-tooth connection Photo Editing

What is Digital Photo Frame?

Digital photo frame is a revolutionary new product that allows the viewing of digital pictures directly from your camera's memory cards or other USB devices without a PC.

                                                                                                                                                                                               

Q & A

1. Blue Screen is displayed with only audio coming through -

      1) Press the button on the Display Receiver to select the corresponding source connected to the Transmitter Module

       2) Verify video connections to both Transmitter Module and Display Receiver are matched;

       3) The A/V connection cable between Source Device and the Transmitter Module unit is completely inserted into the socket at both ends;

       4) Verify the quality of the A/V cable by switching to a different A/V cable;

       5) Restart both the Transmitter Module and the Display Receiver by a power off/on cycle.

2. Video is displayed without audio –

      1) Press the button on the Display Receiver to select the corresponding source connected to the Transmitter Module

       2) Verify audio connections to both Transmitter Module and Display Receiver are matched;

       3) The A/V connection cable between Source Device and the Transmitter Module unit is completely inserted into the socket at both end;

       4) Verify the quality of the A/V cable by switching to a different A/V cable;

       5) Adjust the volume of the Display Receiver to a comfortable level;

       6) Restart both the Transmitter Module and the Display Receiver by a power off/on cycle.

3. Jittery screen display, clipped video and audio –

       1) Please make sure that the video broadcast / playback format of the source device conforms to NTSC format.

       2) Make necessary adjustment to the source device.

4. Skipping video image, or frozen video image –

       1) Please make sure that the Home Roam Display Receiver unit is not too far away from Transmitter Module unit, preferably within 100 feet away from each other.

5. Black screen without any video image displayed –

       1) Please make sure if the Transmitter module and Receiver are both connected to the DC power and with the power turned “ON”;

       2) Make sure that the battery of the Display Receiver is fully charge and the unit is powered on when the wall plug is not in use;

       3) Please make sure if the Transmitter module and Receiver are paired correctly (See Appendix)

6. NOTE: You cannot control the source device with the Display Receiver. This may only be accomplished at the source device.